Refund Policy

Return and Refund Policy

At MochiYume, your satisfaction is our priority. You have 14 days from the receipt of your order to contact us in case of any issue.

Return Conditions

• The item must be in its original condition, unused, and in its original packaging.
• Personalized or final sale items are not eligible for return.

Procedure Contact us at [your email] with your order number and a photo of the item. We will guide you on the next steps.

Refund Once the return is received and inspected, the refund will be processed within 5 to 10 business days to your original payment method.

Damaged Items If you receive a defective item, contact us immediately with a photo — we will send you a replacement free of charge.